Refund policy

RETURN + REFUND POLICY

Each artwork is individually made and carefully prepared for its new home. Due to the made-to-order nature of my work, all sales are final. Returns, refunds, and exchanges are not accepted for change of mind.

This does not affect assistance for artwork that arrives damaged or defective. Gift card purchases are non-refundable.

DAMAGES + DEFECTS

Please inspect your artwork promptly upon delivery. If you notice any damage or defect, email info@natmazin.com as soon as possible, preferably within 24 hours of delivery.

Please include:
• Your name and order number
• A description of the issue
• Clear photographs of the damaged or defective artwork
• Photographs of the outside of the shipping box, shipping label, interior packaging, and packing materials

Keep the artwork, original shipping box, labels, and all packing materials until the issue has been resolved. The carrier may require these items for inspection when reviewing an insurance claim.

Please do not discard packaging, arrange repairs, or return the artwork before contacting me.

I will review the issue with you and coordinate any necessary carrier claim. Depending on the circumstances, an appropriate resolution may include repair, replacement, or a refund. Please contact me first so we can determine the next steps.

LOST SHIPMENTS

If your shipment appears to be lost, please email info@natmazin.com with your order number so I can investigate with the carrier. Please refer to my Shipping Policy for further information about loss and insurance claims.

QUESTIONS

If you have any questions about your order or this policy, please contact info@natmazin.com.