Shipping policy

SHIPPING POLICY

PRODUCTION + DISPATCH

Each artwork is carefully prepared and packaged in my studio. Many pieces are made to order, so please refer to the individual product listing for the estimated production time.

Production time is separate from shipping time. If you need your artwork by a particular date, please contact me before ordering.

SHIPPING COSTS

Shipping is charged separately. Rates are based on the packaged size and weight of your order, its destination, and the shipping service selected.

Shipping charges are calculated at checkout or included in your quote for custom orders. Shipping charges for physical artwork include insurance for the artwork’s full purchase value.

DELIVERY

Delivery times vary by destination and shipping service. Estimated delivery dates are not guaranteed, and carrier delays, holidays, or customs processing may affect arrival times.

Tracking information will be provided once your artwork has shipped.

CUSTOMS + IMPORT FEES

For international shipments, any customs duties, taxes, brokerage charges, or other import fees assessed upon entry are the buyer’s responsibility. These charges are separate from the shipping fee paid at checkout.

DAMAGE + LOSS IN TRANSIT

Your artwork will be carefully packaged for protection. Please inspect it promptly upon delivery.

If your artwork arrives damaged, email info@natmazin.com as soon as possible, preferably within 24 hours of delivery. Include your name, order number, a description of the damage, and clear photographs of:

• The damaged artwork
• The outside of the shipping box, including any visible damage
• The shipping label
• The interior packaging and packing materials

Keep the artwork, original shipping box, labels, and all packing materials until the issue has been resolved. The carrier may require these items for inspection when reviewing an insurance claim.

Please do not discard packaging, arrange repairs, or return the artwork before contacting me.

If your shipment appears to be lost, please email me with your order number so I can investigate with the carrier.

I will help coordinate the claim process and work with you toward an appropriate resolution. Insurance claims are subject to the carrier’s terms and assessment.

QUESTIONS

For shipping questions or a quote for a destination unavailable at checkout, please contact info@natmazin.com.